Frequently Asked Questions
Everything you need to know about your DRMTLGY experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days for domestic orders, while international shipping times vary by location.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 60 days of the delivery date for a full refund, minus shipping costs.
Are DRMTLGY products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Are your products safe for sensitive skin?
Our products are formulated to be medical-grade yet gentle. However, we always recommend performing a patch test on a small area of skin or consulting with a dermatologist if you have specific skin concerns.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.